Refund Policy

Effective date: October 5, 2026

We want you to feel good about every order. This Refund Policy explains how returns and refunds work in our U.S. store. Our store is in pre-launch, so it will apply to orders placed once we open.

30-day returns on unopened products

You can return any product within 30 days of delivery for a refund, as long as it is unopened, with its seal intact, and in its original condition. For safety and hygiene reasons, we can’t accept returns of opened supplements unless they arrived damaged, defective or incorrect (see below).

How to request a return

Email us at hola@us.lifexpan.com within 30 days of delivery with your order number and the product(s) you’d like to return.
We’ll reply with the return address and instructions. Please don’t send products back without contacting us first.
Pack the unopened product securely and ship it using a trackable service. Unless the return is due to our error, return shipping costs are your responsibility.

Refunds

Once we receive and inspect your return, we’ll email you and issue a refund to your original payment method for the amount you paid for the returned product(s), including sales tax. Original shipping charges are non-refundable unless the return is due to our error. Depending on your bank or card issuer, the refund may take 5–10 business days to appear. If you used a discount code (such as the waitlist code), the refund is the amount you actually paid; the code itself can’t be reissued.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you receive the wrong item, email us at hola@us.lifexpan.com within 30 days of delivery with your order number and a photo. We’ll send a replacement or issue a full refund, including shipping, at no cost to you — even if the product has been opened.

Cancellations

If you’d like to cancel an order, email us as soon as possible. If it hasn’t shipped yet, we’ll cancel it and refund you in full. If it has already shipped, you can return it under this policy.

Questions

Write to us anytime at hola@us.lifexpan.com. We’re happy to help.

LIFEXPAN MEXICO S. de R.L. de C.V. · Jacaranda 60, Altozano, Cuauhtémoc, Colima 28530, Mexico